Assistant Customer Service Manager
Indonesia - Jakarta Raya - Jakarta Selatan
PT Jobstreet Indonesia
Closing on 08-December-2019
If you are passionate person in online industry and willing to help more people, we challenge you to handle responsibilities as beneath:
The role will report to Customer Care Manager and work closely with many parts of the organization.
- Managing Customer Service Team to help new customers or users to optimize the product of JobStreet (Job advertisement and advance hiring system)
- Engage customer through regular workshop and proactive calls
- Ensure the content of all job advertisements align to JobStreet standard quality to attract relevant candidates and comply to regulations
- Liaise with sales team and other departments for problems solving and generate ideas for future /long term improvements
- Liaise with regional team for particular regional projects for dynamic transformation
- People management – Lead Customer Service Team members by hiring, training, coaching to develop team skills and capabilities
- Oversee closely operational KPIs within Customer Service Team
Skills, Experience and Competencies
The successfull candidate will have:
- Candidate must possess at least a Bachelor's Degree or Master's Degree/Post Graduate Degree in, Human Resource Management, Business Studies/Administration/Management, Engineering (Industrial), IT/Telecommunication, or equivalent.
- Required Skils: Active English and Technology Savvy
- At least 5 year(s) of working experience as Managers/Assistant Managers specializing in Customer Service
- Having strong leadership to lead the team members in effective ways to reach company goals.
- Excellent in communication while no burden to deep dive numbers, highly analytical, structured thinker with strong problem-solving skills
- Fast learner to adopt any new systems
- Applicants must be willing to work in Sudirman Area.
- Full-Time position available.